Dubai Visa Refund Policy (2026): Eligibility, Fees, Timelines, and How to Request a Refund

Planning changes happen. This guide explains when Dubai visitor visa fees can be refunded, what charges are non-refundable, and the exact steps to file a refund request in 2026 with DubaiVisitorVisa.com. It also clarifies the difference between visa fees and airline ticket refunds, so you know what to expect before you cancel.

What This Refund Policy Covers (Visitor/Tourist/Transit)

This page applies to Dubai visitor visas (tourist, visit, and transit). Residence, employment, and long-term permits follow different rules and are not covered here.

Key Principles of Dubai Visa Refunds in 2026

Government fees vs. service/processing fees

• Government/consular fees are the amounts paid to authorities for processing your visa.

• Service/processing fees are charged by DubaiVisitorVisa.com (and any partners) to review documents, prepare your file, and manage your application.

• Courier, payment gateway, translation, insurance, and premium add-ons are third-party costs.

As a global norm, government fees are non-refundable once an application is lodged with immigration—even if the visa is later refused or you change plans.

Submission status: before vs. after filing to immigration

• Before submission: if your application has not been filed to immigration, partial refunds are often possible (after deducting payment gateway/service costs already incurred).

• After submission: once queued or submitted to immigration, government fees and any completed service components are non-refundable.

When a Dubai Visa Refund Is Typically Possible

Duplicate payment or payment gateway error

If you were charged twice or experienced a failed-but-captured transaction, we’ll verify and reverse the duplicate/erroneous amount.

Application not yet submitted to immigration

If you request cancellation within 24 hours and your file has not been submitted, a partial refund may be granted (less processing/gateway fees and any completed add-ons).

Overpayment/charged twice for add-ons

If an add-on (e.g., courier) was billed twice in error, the extra charge is refundable.

Premium service not delivered (where applicable)

If a specific paid add-on (e.g., same-day file review) was not provided, we’ll refund that add-on.

When a Refund Is Not Typically Possible

After submission to immigration or decision issued

Once your application enters the immigration workflow or a decision is returned, government fees are non-refundable. Service fees already utilized are also non-refundable.

Refusal due to documentation or eligibility issues

A refusal—e.g., incomplete/incorrect documents, past immigration history, mismatch of travel intent—does not trigger a government-fee refund.

Cancellation after 24 hours or post-queueing

If you cancel after 24 hours or after the file is queued, only unused add-ons (if any) can be considered.

Extensions/overstays, health surcharge and third-party costs

Overstay penalties, health surcharges, translations, insurance, courier, and payment gateway charges are non-refundable once purchased or incurred.

Important: A valid visa does not guarantee entry. The immigration officer at the port of entry makes the final decision. Entry refusals do not qualify for a visa-fee refund.

Documents Required for a Dubai Visa Refund Request (2026)

Prepare the following to help us validate and process your request quickly:

• Applicant’s full name and passport number

• Order ID / Application ID / Invoice number

• Payment proof (last 4 digits of card, transaction ID, bank confirmation or screenshot)

• Reason for refund (duplicate charge, not submitted yet, erroneous charge, etc.)

• Contact email and phone number for updates

• If paid by company: company name and authorized signatory details

• For payment gateway errors: timestamp and reference number from your bank/app

Step-by-Step: How to Request a Refund with DubaiVisitorVisa.com

1. Check submission status in your account/confirmation email.

2. Contact Support via our refund form or help center with your Application ID and reason.

3. Upload evidence (payment proof, duplicate charge screenshot, etc.).

4. Eligibility review: we verify whether the file was submitted to immigration and what costs have been incurred.

5. Decision & confirmation: we email you the outcome and the refundable amount (if any).

6. Refund issued to the original payment method (or as store credit at your request).

Processing Timeframes & How Refunds Are Paid

• Internal review: usually 3–7 working days after receiving complete details.

• Bank/Card reversal: typically 7–14 working days depending on your issuer.

• Wallet/UPI refunds (where applicable): usually 3–7 working days.

• We’ll notify you as soon as the refund is initiated and share the ARN/reference on request.

Airline Tickets vs. Visa Fees: Know the Difference

Airline ticket refunds follow the fare rules of your ticket (refundable vs. non-refundable, cancellation windows, airline penalties). These are separate from visa fees. For flights:

• Check the fare class and airline policy for cancellation/no-show penalties.

• Taxes and non-airline charges may be partially refundable on some non-ref fares.

• Initiate flight refunds directly with your airline/OTA per their rules.

Frequent Scenarios & Clear Outcomes (Quick Matrix)

• Paid twice by mistake → Refund of duplicate amount after verification.

• Cancel within 24 hours & not submitted → Partial refund (minus processing/gateway/any completed add-ons).

• File already submitted / in queue → No refund of government fee; used service fees non-refundable.

• Visa refused by immigration → No refund of government fee; service fee non-refundable.

• Payment failure captured → Refund of failed-but-captured amount upon proof.

• Add-on purchased but not delivered → Refund of that add-on fee.

Best Practices to Avoid Refund Issues

• Upload clear, complete documents on the first attempt.

• Verify passport validity (6+ months) and details EXACTLY match your form.

• Choose the correct visa type for your purpose/duration.

• Book refundable or flexible flight/hotel fares if plans are uncertain.

• Keep all receipts and IDs handy for any future refund request.

• If you made an error, contact us within 24 hours before submission.

Why Request Through DubaiVisitorVisa.com

Risks of unverified agents and informal channels

• Hidden mark-ups, vague refund terms, and no written trail

• No recourse if payment goes through personal accounts

• Incomplete filings that waste your government fee

Our transparent, customer-first approach

• Clear, written policies and ticketed support

• Upfront fee breakdowns and timelines

• Secure payments with receipts and tax invoices

• Real-time status tracking of your application

Final Call to Action

Need to cancel or adjust your Dubai visitor visa plan? Start a refund review now and let our team guide you clearly through eligibility, paperwork, and timelines.

👉 Apply for your Dubai Visitor Visa or Request a Refund Review on DubaiVisitorVisa.com – secure payments, transparent policies, and responsive support.